No software installation needed Live chat star doen't need any software to be installed on either your computer or your client computer. The entire functionalities are web based. This convenience feature makes you support from anywhere possible even from public computer. |
Online/Offline/Hide Status Offer choices to login and logoff the chat. Can choose to login to monitor chats, review prior chats, etc. without making yourself available to answer chats, or choose to hide yourself as you login, showing you are offline. |
Custom Online/Offline image You can customize the online/offline image by using management system. |
Live Site Monitor Get real-time information about your visitor as they browse through your site. Gather their IP address, visitor location, the current page they are on. |
Proactive Invitation Invite visitor to chat. |
Operator Chat Operators in different or same departments chat with each other. |
Geo-Location Discover what country and city the visitor is coming using IP to country geo-location lookup. |
Typing Indicator Display if visitor or operator is typing currently. |
Transfer Chat Operator transfers chat to another if operator may not be equipped to answer a question or inquiry. |
Offline Form Allow your visitors to leave a message if you are not signed in as an Operator. |
Browser Compatibility Chat interfaces are compatible with Internet Explorer, Safari, Opera, and Firefox. |
Spell Checker Check your spelling before you send message. |
Canned Messages Allow you to input and stores your most frequently used messages to send to users easily and without costly delays. |
Fonts This feature brings a little flare into the conversation with customizable colors, font types, and sizes. Available for Operator, Visitor, and Administrator fonts. |
Save/Print Chat Message Easily save and/print out the chat message after each chat session. |
Customized Greetings When calls are accepted, customized greetings respond immediately to welcome customer inquiries. |
Real time reports Multiple real time reports for operator log in/out, chat contents and messages. |
Visitor IP Blocked Block IPs of some vicious visitors. |
